Support & FAQ
Frequently Asked Questions
Everything you might want to know about ABC Bank products, services, security, and support — all in one place. Click any category to expand common questions and answers.
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Accounts
2 questions
Most accounts can be opened online in minutes. You will need a valid form of ID and proof of address. Business and corporate accounts may require additional documentation and a call with a relationship manager.
To apply for a personal current account you must be 18 or over and a UK resident. You will need to verify your identity and address digitally using our secure onboarding process.
Savings
2 questions
Interest depends on the product. Easy-access accounts typically calculate interest daily and pay monthly or annually. Fixed bonds usually pay annually. The exact method is shown for each product before you apply.
Eligible deposits with ABC Bank Plc are protected by the UK Financial Services Compensation Scheme (FSCS) up to the current limit of £85,000 per person, per eligible institution.
Loans
2 questions
Yes. ABC Bank Plc personal loans allow early settlement at any time. Details of any settlement figure will be provided before you confirm.
For existing customers, many personal loan applications receive an instant decision. For new applicants, the process typically completes the same working day once identity and affordability checks are finalised.
Cards
2 questions
Freeze your card immediately through the mobile app or online banking, then call us 24/7 to report it. We can arrange an emergency replacement and review any suspicious transactions with you.
Yes, debit and credit cards can be used for contactless and chip-and-PIN payments worldwide. Review the cardholder agreement for any foreign usage fees before you travel.
Digital Banking
3 questions
Use the "Forgotten details" option on the sign-in page to reset your password or recover your customer ID. If you still cannot access your account, call us 24/7 so we can help you securely regain access after verifying your identity.
Our mobile app enforces biometric or passcode login, TLS 1.3 end-to-end encryption, automatic session timeouts, and device binding. We never show full card numbers, full account numbers, or sensitive codes inside the app by default.
We recommend you avoid banking on shared or public devices. If you must, always remember to fully log out, clear browser cookies and history, and never use public Wi-Fi without a trusted VPN provider.
Security
2 questions
Be wary of unsolicited emails, calls, or texts claiming to be from ABC Bank Plc asking for passwords, PINs, or codes. We will never ask you for your full password, PIN, or one-time codes by email, phone, or text.
Call our 24/7 fraud line immediately (see Contact page). You can also message us securely from the app or online banking.
International
3 questions
Timing depends on the currency and destination. Many major-currency payments arrive the same or next working day using our standard international service.
Timing depends on the destination and currency. Major-currency payments (USD, EUR, CAD, AUD) often arrive the same or next working day. Exotic currencies and less-connected corridors can take 2–5 working days. An expected delivery window is always shown before you confirm.
Normally you will need the recipient's full legal name, their account number or IBAN, the receiving bank SWIFT/BIC code or local routing code, their country, and (occasionally) address. Business payments may also require invoice or purpose-of-payment information under AML rules.
Contact
3 questions
ABC Bank Plc is registered in England and Wales. Our registered address is: 100 King Street, London EC2V 8AH, United Kingdom.
ABC Bank Plc is a company registered in England and Wales. Our registered address is 100 King Street, London EC2V 8AH, United Kingdom. Our company registration number is 00000000, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.
Our general support telephone and secure in-app messaging are available 24 hours a day, 7 days a week, 365 days a year (excluding system maintenance). Email queries are normally responded to within 1 working day. Our registered office operates by appointment only, Monday–Friday 9:00 – 17:00.
Still Have Questions?
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If none of the FAQs above answered your question, don't worry — our UK-based support team is ready to help by phone, email, or secure in-app message. Real people, always.