We're here to help
Whatever your question or concern, our UK-based team of banking experts is ready to help you. Choose the channel that works best for you — or complete the form below and we will be in touch.
Four ways to reach us
Whatever you need — wherever you are in the world — ABC Bank has a convenient support channel for you.
Telephone
Lines open 24 hours a day, 7 days a week, 365 days a year. Real UK-based humans, every call.
Email support
We respond to most email enquiries within 1 working day. Please include your customer number if you are an existing customer.
Secure Message
Fastest way for account-specific questions. Send documents, screenshots, and attachments securely — logged in, always safe.
Address / Visit
By appointment only · Monday–Friday 9:00–17:00 · Closed weekends & UK bank holidays.
Send us a message
Complete the form below and our team will respond within 1 working day. All fields marked with * are required.
Before you contact us
For your security
For your protection, we will never ask you for your full password, PIN, or one-time codes by email or the form above. Never share these with anyone who claims to be from the bank.
Response times
- Secure in-app message Avg. < 5 min
- Telephone support 24 / 7 / 365
- Email enquiries Within 1 working day
- Formal written complaints Acknowledged in 3 days
Helpful shortcuts
Regulated & protected
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Eligible deposits are protected by the FSCS up to £85,000.
Prefer to pick up the phone?
If you have an urgent enquiry or simply prefer to speak to a real person, our UK-based support team is on the line 24 hours a day — every single day of the year.